more customer service goodness

I almost never check bags and tend to travel with the smallest, 20" roller bag possible to ensure that it always fits into the overhead storage on flights. As a result, my trusty Victorinox bag would sometimes get stuffed to nearly cold fusion levels. Eventually, the bag paid the price of my jumping up and down on it to cram things in. It lost several structural screws and one of the internal loops ripped out. I bought a newer version of the bag, but on a lark decided to take the old one in to Edwards Luggage to see how much a repair would cost. The gentleman at the counter counted up all the missing pieces and bits of damage, handed me a claim slip, and announced that all the fixes were easy so there would be no charge.

Free.

Wow. I can say with certainty whenever I need new luggage or wallets that I'll be returning to Edwards.