My wife just bought a new car from Sonnen in San Rafael, CA. We did our research online and coordinated the test drive via their internet sales manager, Jay Vaswani (his email is jvaswani at sonnenvwaudi dot dealercrm dot com). From arrival at the dealership for the test drive to driving off the lot was under 3 hours. Not only that, but Jay drove to our house - 45 minutes away -- to pickup a check from us, since we somehow ended up a an auto dealership without a checkbook! Jay also was quick to answer email enquiries over the weekend. It is striking how great customer service really stands out from the average. Thanks, Jay!